Shipping
Nationwide Shipping
At The Drying Rack, we understand that getting your favorite citrus garnishes delivered quickly and reliably is just as important as the quality of the products themselves. That’s why we’ve partnered with the best couriers in New Zealand to bring you a seamless and affordable shipping experience.
Fast and Reliable Delivery
We know you don’t want to wait too long to enjoy your favorite snacks. That’s why we prioritize speed and efficiency in every delivery. We aim to process your order and have it dispatched within 24 hours of the order being received. We pride ourselves on getting our delicious treats to you as quick as possible.
Shipping Schedule
To ensure your order arrives in the best possible condition, we only ship from Monday to Friday. This prevents any delays caused by packages sitting in courier depots over the weekend.
Affordable Shipping
No matter where you are in New Zealand, Whether you’re in Auckland, Wellington, Christchurch, or a smaller town in between, the cost to get your order delivered right to your doorstep remains as low as possible.
Premium Courier Services
We’ve partnered with only the most trusted courier companies in the country to ensure your orders are handled with care and delivered promptly. These couriers are known for their reliability, professionalism, and commitment to keeping your packages safe and secure from the moment they leave our hands until they arrive at yours.
Returns
Hassle-Free Returns!
At The Drying Rack, we stand by the quality of our dehydrated citrus fruits. However, we understand that sometimes things don’t go as planned. That’s why we’ve made our returns process as simple and stress-free as possible.
Not Quite Happy?
If you’re not completely satisfied with your purchase, we’re here to help. You can return any dried fruit products purchased from The Drying Rack within 30 days of receiving your order. Whether you received the wrong item or simply changed your mind, we want to make things right for you.
Quick and Simple Process
To initiate a return, just contact our friendly customer service team at admin@thedryingrack.co.nz as soon as possible. We’ll guide you through the process and provide you with all the necessary details for returning your item. Once we receive and inspect your return, we’ll process your refund or exchange promptly.
Privacy
Secure Payment Processing
At The Drying Rack, we take your security seriously. When you make a purchase using your credit or debit card, we ensure that your payment details are protected with industry-leading security measures. Your trust is important to us, and we’re committed to safeguarding your financial information every step of the way.
Trusted Payment Partners
We only work with reputable and secure payment gateways that comply with the highest industry standards for data protection. These providers adhere to PCI DSS (Payment Card Industry Data Security Standard) compliance, ensuring that your financial information is handled with the utmost care and security.
Fraud Prevention and Protection
We actively monitor transactions for any signs of fraud or unauthorized use to keep your purchases safe. If any suspicious activity is detected, our payment partners may conduct additional verification checks to protect both you and our business.
Your Privacy Matters
We respect your privacy and will never share your credit card details with third parties beyond what is necessary to process your payment securely. Our commitment to protecting your data means you can shop with confidence, knowing that your financial information is in safe hands.